REFUND AND RETURNS POLICY
Welcome to Irelle LLC (hereinafter referred to as “we” or “our company”) website. We are committed to providing you with high-quality products and a great shopping experience. If you are not satisfied with the product you purchased, we provide a refund policy to ensure your peace of mind. Please read the following refund terms carefully.

  1. Refund conditions
    ● Refund request time: If you wish to request a refund, please contact us within 30 days of receiving the product.
    ● Product condition: The returned product must be in new, unused condition with original tags and packaging. We cannot accept refund requests for worn or damaged products.
  2. Refund process
    If you meet the above refund conditions, please follow the steps below:
  3. Contact customer service: Contact our customer service team by email or phone with your order number and the reason for the refund request.
  4. Get a return authorization number: Our customer service team will provide you with a return authorization number and return address.
  5. Pack the product: Pack the product and all its original packaging materials together, and include the refund application form and return authorization number in the package.
  6. Return the item: Send the package back to us according to the address provided by customer service.
  7. Refund Processing
    We will process your refund request within 5-10 business days after receiving the returned item. The refund will be refunded through your original payment method, and the processing time may vary depending on the payment institution.
  8. Shipping Costs
    ●Return shipping costs: Unless the item is defective or shipped incorrectly, the return shipping costs will be borne by the buyer.
    ●Initial shipping costs: If you request a refund, we will refund the item cost, but not the initial shipping costs.
  9. Exchange Policy
    If you wish to exchange the item, please contact our customer service team directly. We will do our best to accommodate your exchange request, but you must follow the refund process above and bear the relevant shipping costs.
  10. Contact Us
    If you have any questions about the refund policy or need further assistance, please feel free to contact:
    ●Email: amandalawrence@irelleshop.com
    ●Phone: 7404384046

Thank you for choosing Irelle LLC, we look forward to providing you with better service and quality products!