FREQUENTLY ASKED QUESTIONS
Welcome to the Irelle LLC (“we” or “our”) website. We have prepared the following Terms of Use (“Terms”) to address common questions you may have when using our website and services. Please read these Terms carefully before using our services.

1. How do I create an account?
   You can create an account by clicking the “Register” button on the homepage of the website. Please fill in the required information as prompted and make sure to provide accurate personal information.
2. How do I modify my account information?
   You can log in to your account and go to the “Account Settings” page to update your personal information, address and password. If you forget your password, you can reset it using the “Forgot Password” option.
3. How do I place an order?
   Select the items you like, select the appropriate quantity and specifications, and then click “Add to Cart”. Once you have made your selections, go to the shopping cart, click “Checkout” and follow the prompts to fill in the shipping and payment information.
4. How do I check the status of my order?
   You can check the status of your order by logging in to your account or tracking it through the link in the order confirmation email you received.
5. Can I cancel or modify my order?
   If your order has not been shipped, you can request to cancel or modify the order on the order page. Please contact our customer service team in time to process the request.
6. How to apply for a refund?
   Please refer to our refund terms. You need to contact us within 30 days after receiving the goods to apply for a refund. Make sure the goods are unused and with the original packaging.
7. How secure is the website?
   We value your security and take multiple measures to protect your information, including using SSL encryption technology to protect your payment information. We follow industry-standard security protocols when handling sensitive data.
8. Can I change my shipping address?
   You can change the shipping address before the order is shipped. Please contact our customer service in time to make changes.
9. What if I receive a defective item?
   If the item you received is defective or damaged, please contact us within 7 days of receiving the item. We will provide you with relevant information for return and exchange.
10. How to contact us?
    If you have any additional questions or need further assistance, please feel free to contact us at the following:
    ●Email: amandalawrence@irelleshop.com
    ●Phone: 7404384046

Thank you for choosing Irelle LLC! We are committed to providing you with quality products and services. If you have any other questions or need more information, please feel free to contact us.